Refund policy
Return & Refund Policy
At NOBARO Coffee, we want you to be delighted with every order. If there is a problem, we're here to help.
Cancelling Your Order
If you need to cancel your order, please contact us as soon as possible at orders@nobarocoffee.co.uk.
If your order has not yet been processed or dispatched, we will do our best to cancel it and issue a full refund.
Once an order has been dispatched, it may no longer be possible to cancel.
Returns
As coffee is a food product, we are unable to accept returns of opened or used items for hygiene and food safety reasons, unless the product is faulty, damaged, or incorrectly supplied.
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery with your order number and, where possible, photographs of the issue.
Refunds
Where a refund is approved, it will be processed to your original payment method.
Please allow 5–10 business days for your bank or payment provider to complete the refund.
Damaged or Incorrect Orders
If your order is damaged during delivery or you receive the wrong product, please contact us at:
We'll work with you to resolve the issue as quickly as possible, which may include a replacement or refund.
Non-Returnable Items
For food safety reasons, we cannot accept returns on:
- Opened coffee bags
- Used products
- Perishable goods unless faulty or supplied in error
This does not affect your statutory rights under UK consumer law.
Contact Us
For any questions regarding returns or refunds, please contact:
Customer Orders & Support
orders@nobarocoffee.co.uk
General Enquiries
hello@nobarocoffee.co.uk
Website: https://nobarocoffee.co.uk